Questions, problems or refund help: email mur4td00@gmail.com. We usually reply within two working days, faster in December.
Photos with a person in them are blocked on purpose, for privacy and because the effect only works on empty rooms. Take the photo again without anyone in the frame.
Your credits are refunded automatically, usually within a minute; at the latest within an hour. Try again with a brighter photo of the room, taken from about chest height.
Make sure your dog or cat is clearly visible and well lit. You can still continue with "Use Photo Anyway".
Open the app again while online; unfinished purchases are retried automatically when the app starts. If they still don't appear, email us the date of the purchase.
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
See our Privacy Policy and Terms of Service.